Refund policy

The 60-Day Worst-Day Guarantee

Every DUSKHALO order is covered for 60 days from the day it's delivered — long enough to judge it on real bad days, not a curious try-on in a bright kitchen.

If your bad days aren't more bearable, email hello@duskhalo.com with your order number and the word "refund". That's the whole process:

• Full refund of everything you paid, to your original payment method, within 5–7 business days of your email.
• No return label, no sending anything back. The cap and the kit stay with you.
• No questions that are really accusations. We may ask what didn't work — answering is optional and doesn't affect your refund.

Your statutory rights

Nothing above limits your legal rights. UK customers have a statutory right to cancel an online order within 14 days of receiving it under the Consumer Contracts Regulations 2013, and rights in respect of faulty goods under the Consumer Rights Act 2015. EU/Irish customers hold equivalent rights under the Consumer Rights Directive. Where a statutory return applies we will confirm the process by email — in practice, our guarantee above is broader and simpler, and you can simply use that.

Damaged or faulty items

If anything arrives damaged, email a photo to hello@duskhalo.com and we'll send a replacement or refund you in full — your choice.